Paling Court Residential Aged Care
GRASMERE, NSWNot-for-Profit140 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
62%
27%
12%
Feeling at home
69%
12%
15%
Feeling safe
65%
23%
Follow-up on concerns
50%
42%
Food quality
38%
35%
23%
Having a voice
62%
23%
12%
How the home operates
46%
46%
Independence supported
54%
42%
Staff are caring
73%
23%
Staff competence
38%
58%
Things explained clearly
46%
31%
19%
Treated with respect
50%
46%
Total care minutes234 mins (target: 210)
Target
Registered nurse care minutes44 mins (target: 43)
Target
This facility delivers 234 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
14.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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