Multicultural Aged Care Services Geelong Inc
NORTH GEELONG, VIC
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q4 2024
3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
60%
40%
Feeling at home
67%
27%
Feeling safe
87%
13%
Follow-up on concerns
13%
73%
13%
Food quality
13%
73%
Having a voice
80%
20%
How the home operates
13%
80%
Independence supported
53%
47%
Staff are caring
60%
40%
Staff competence
87%
Things explained clearly
60%
33%
Treated with respect
60%
33%
Total care minutes200 mins (target: 218)
Target
Registered nurse care minutes44 mins (target: 44)
Target
This facility delivers 200 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
15.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
10.0 (avg: 5.8)Below average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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