Mt Eliza Gardens Aged Care
MT ELIZA, VICFor-Profit150 beds
3.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q4 2024
4.0Q1 2025
4.0Q2 2025
3.0Q3 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
75%
25%
Feeling safe
92%
Follow-up on concerns
83%
17%
Food quality
17%
67%
Having a voice
92%
How the home operates
50%
42%
Independence supported
83%
Staff are caring
83%
17%
Staff competence
42%
50%
Things explained clearly
50%
50%
Treated with respect
83%
17%
Total care minutes187 mins (target: 189)
Target
Registered nurse care minutes41 mins (target: 38)
Target
This facility delivers 187 minutes of hands-on care per resident per day. The government requires a minimum of 189 minutes, including 38 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
19.0 (avg: 24.4)About average
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Unplanned weight loss
13.0 (avg: 5.8)Below average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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