MercyCare Joondalup
JOONDALUP, WANot-for-Profit105 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
47%
47%
Feeling safe
93%
Follow-up on concerns
33%
60%
Food quality
67%
27%
Having a voice
80%
13%
How the home operates
47%
47%
Independence supported
53%
33%
13%
Staff are caring
87%
Staff competence
27%
67%
Things explained clearly
27%
20%
53%
Treated with respect
80%
13%
Total care minutes217 mins (target: 203)
Target
Registered nurse care minutes45 mins (target: 41)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
26.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
21.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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