Mercy Place Rice Village
MARSHALL, VIC92 beds
4.0
Experience 4.0Compliance 4.0Staffing 4.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
5 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
88%
12%
Feeling at home
94%
Feeling safe
88%
12%
Follow-up on concerns
44%
56%
Food quality
31%
62%
Having a voice
81%
19%
How the home operates
31%
69%
Independence supported
44%
56%
Staff are caring
88%
12%
Staff competence
38%
62%
Things explained clearly
19%
50%
31%
Treated with respect
88%
12%
Total care minutes219 mins (target: 210)
Target
Registered nurse care minutes53 mins (target: 43)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
21.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
AvgAvg
Falls
36.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
14.0 (avg: 12.3)About average
AvgAvg