Mercy Place Parkville
PARKVILLE, VICNot-for-Profit140 beds
3.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 1.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q4 2024
4.0Q1 2025
3.0Q2 2025
3.0Q3 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
47%
Feeling at home
60%
33%
Feeling safe
60%
33%
Follow-up on concerns
20%
60%
20%
Food quality
27%
53%
20%
Having a voice
40%
60%
How the home operates
33%
60%
Independence supported
53%
40%
Staff are caring
33%
60%
Staff competence
20%
80%
Things explained clearly
13%
73%
13%
Treated with respect
33%
67%
Total care minutes202 mins (target: 215)
Target
Registered nurse care minutes47 mins (target: 44)
Target
This facility delivers 202 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
25.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
44.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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