Mercy Place Northcliffe
EDITHVALE, VICNot-for-Profit60 beds
5.0
Experience 5.0Compliance 5.0Staffing 5.0Quality 5.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q3 2024
4.0Q4 2024
5.0Q1 2025
5.0Q2 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
25%
Feeling at home
92%
Feeling safe
100%
Follow-up on concerns
92%
Food quality
50%
25%
25%
Having a voice
92%
How the home operates
67%
33%
Independence supported
92%
Staff are caring
92%
Staff competence
92%
Things explained clearly
67%
33%
Treated with respect
92%
Total care minutes197 mins (target: 186)
Target
Registered nurse care minutes68 mins (target: 38)
Target
This facility delivers 197 minutes of hands-on care per resident per day. The government requires a minimum of 186 minutes, including 38 minutes delivered by registered nurses.
Care minutes trend
Falls
38.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
4.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
18.0 (avg: 37.6)Better than most
AvgAvg