Mercy Place Mount St Joseph's
YOUNG, NSWNot-for-Profit65 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
43%
Feeling at home
29%
57%
14%
Feeling safe
57%
43%
Follow-up on concerns
36%
50%
14%
Food quality
57%
29%
Having a voice
57%
29%
14%
How the home operates
21%
71%
Independence supported
50%
36%
14%
Staff are caring
36%
50%
14%
Staff competence
14%
71%
14%
Things explained clearly
64%
29%
Treated with respect
50%
50%
Total care minutes225 mins (target: 223)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 225 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
32.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
7.0 (avg: 12.3)About average
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