Mercy Place Lynbrook
LYNBROOK, VICNot-for-Profit96 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
33%
17%
Feeling at home
39%
33%
11%
17%
Feeling safe
67%
33%
Follow-up on concerns
44%
28%
22%
Food quality
22%
33%
39%
Having a voice
33%
33%
28%
How the home operates
33%
39%
17%
11%
Independence supported
50%
33%
17%
Staff are caring
67%
22%
11%
Staff competence
33%
39%
28%
Things explained clearly
39%
22%
39%
Treated with respect
67%
22%
11%
Total care minutes231 mins (target: 233)
Target
Registered nurse care minutes53 mins (target: 46)
Target
This facility delivers 231 minutes of hands-on care per resident per day. The government requires a minimum of 233 minutes, including 46 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
23.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
25.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
23.0 (avg: 37.6)Better than most
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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