Mercy Place Corben
MENTONE, VICNot-for-Profit46 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving0.0Q2 2025
0.0Q3 2025
0.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
85%
15%
Feeling at home
69%
15%
15%
Feeling safe
100%
Follow-up on concerns
69%
31%
Food quality
31%
46%
23%
Having a voice
92%
How the home operates
46%
54%
Independence supported
69%
31%
Staff are caring
92%
Staff competence
38%
62%
Things explained clearly
77%
15%
Treated with respect
92%
Total care minutes195 mins (target: 214)
Target
Registered nurse care minutes43 mins (target: 40)
Target
This facility delivers 195 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
19.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
21.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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