Mercy Health Bethlehem Home For The Aged
GOLDEN SQUARE, VICNot-for-Profit120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
61%
35%
Feeling at home
61%
26%
Feeling safe
65%
30%
Follow-up on concerns
35%
35%
30%
Food quality
13%
35%
39%
13%
Having a voice
57%
30%
13%
How the home operates
48%
39%
13%
Independence supported
61%
26%
13%
Staff are caring
83%
13%
Staff competence
22%
70%
Things explained clearly
30%
52%
17%
Treated with respect
83%
13%
Total care minutes197 mins (target: 211)
Target
Registered nurse care minutes46 mins (target: 43)
Target
This facility delivers 197 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
8.0 (avg: 24.4)Better than most
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
35.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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