Mary Mackillop Hostel Carrington Retirement Village
GRASMERE, NSWNot-for-Profit94 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
60%
30%
10%
Feeling at home
55%
15%
15%
15%
Feeling safe
65%
25%
10%
Follow-up on concerns
25%
50%
15%
10%
Food quality
25%
35%
30%
10%
Having a voice
55%
25%
15%
How the home operates
50%
35%
10%
Independence supported
70%
20%
Staff are caring
80%
10%
10%
Staff competence
45%
40%
15%
Things explained clearly
45%
35%
10%
10%
Treated with respect
70%
20%
10%
Total care minutes232 mins (target: 199)
Target
Registered nurse care minutes44 mins (target: 41)
Target
This facility delivers 232 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
17.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
35.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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