Liscombe House
SAINT HELENA, VICNot-for-Profit81 beds
3.0
Experience 3.0Compliance 4.0Staffing 2.0Quality 5.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q4 2024
3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
60%
33%
Feeling at home
67%
27%
Feeling safe
60%
40%
Follow-up on concerns
13%
60%
27%
Food quality
20%
67%
13%
Having a voice
73%
27%
How the home operates
27%
67%
Independence supported
40%
47%
13%
Staff are caring
60%
40%
Staff competence
20%
67%
13%
Things explained clearly
33%
47%
20%
Treated with respect
53%
40%
Total care minutes159 mins (target: 200)
Target
Registered nurse care minutes37 mins (target: 41)
Target
This facility delivers 159 minutes of hands-on care per resident per day. The government requires a minimum of 200 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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