Lifeview Willow Wood
CRANBOURNE, VICFor-Profit116 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q4 2024
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
53%
40%
Feeling safe
100%
Follow-up on concerns
73%
20%
Food quality
13%
53%
33%
Having a voice
100%
How the home operates
67%
27%
Independence supported
87%
Staff are caring
80%
20%
Staff competence
67%
33%
Things explained clearly
80%
20%
Treated with respect
87%
13%
Total care minutes219 mins (target: 213)
Target
Registered nurse care minutes46 mins (target: 43)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 213 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
3.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
50.0 (avg: 37.6)Below average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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