Lifeview The Willows
WHEELERS HILL, VICFor-Profit60 beds
3.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 2.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
54%
38%
Feeling at home
31%
38%
23%
Feeling safe
54%
46%
Follow-up on concerns
31%
38%
31%
Food quality
31%
38%
23%
Having a voice
38%
54%
How the home operates
23%
38%
38%
Independence supported
31%
62%
Staff are caring
54%
31%
15%
Staff competence
31%
38%
31%
Things explained clearly
23%
46%
31%
Treated with respect
54%
38%
Total care minutes220 mins (target: 216)
Target
Registered nurse care minutes48 mins (target: 44)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
13.0 (avg: 24.4)About average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
45.0 (avg: 31.5)Below average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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