Lakes Entrance Care Community
LAKES ENTRANCE, VICFor-Profit76 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
79%
21%
Feeling at home
64%
21%
14%
Feeling safe
71%
21%
Follow-up on concerns
71%
21%
Food quality
29%
50%
21%
Having a voice
64%
29%
How the home operates
71%
21%
Independence supported
57%
29%
Staff are caring
86%
Staff competence
50%
36%
14%
Things explained clearly
57%
29%
Treated with respect
79%
14%
Total care minutes217 mins (target: 217)
Target
Registered nurse care minutes43 mins (target: 43)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
35.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
33.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
16.0 (avg: 37.6)Better than most
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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