IRT Crown Gardens
BATEMANS BAY, NSW40 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
75%
25%
Feeling safe
83%
17%
Follow-up on concerns
75%
17%
Food quality
50%
33%
Having a voice
100%
How the home operates
25%
67%
Independence supported
92%
Staff are caring
83%
17%
Staff competence
33%
67%
Things explained clearly
50%
50%
Treated with respect
83%
17%
Total care minutes205 mins (target: 220)
Target
Registered nurse care minutes45 mins (target: 44)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 220 minutes, including 44 minutes delivered by registered nurses.
Falls
39.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
5.0 (avg: 12.3)Better than most
AvgAvg