Illoura - Residential Aged Care
WANGARATTA, VICGovernment66 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 2.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
79%
21%
Feeling at home
71%
14%
Feeling safe
71%
29%
Follow-up on concerns
64%
29%
Food quality
43%
21%
29%
Having a voice
93%
How the home operates
57%
36%
Independence supported
86%
14%
Staff are caring
79%
21%
Staff competence
50%
50%
Things explained clearly
64%
36%
Treated with respect
64%
36%
Total care minutes223 mins (target: 222)
Target
Registered nurse care minutes60 mins (target: 45)
Target
This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 222 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
32.0 (avg: 24.4)Below average
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Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
16.0 (avg: 12.3)About average
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