Holloway Aged Care Services
KEILOR EAST, VIC70 beds
5.0
Experience 5.0Compliance 5.0Staffing 5.0Quality 2.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
5.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
86%
Feeling at home
79%
21%
Feeling safe
93%
Follow-up on concerns
64%
29%
Food quality
57%
21%
14%
Having a voice
100%
How the home operates
71%
29%
Independence supported
86%
14%
Staff are caring
93%
Staff competence
64%
29%
Things explained clearly
79%
14%
Treated with respect
93%
Total care minutes246 mins (target: 223)
Target
Registered nurse care minutes59 mins (target: 45)
Target
This facility delivers 246 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
31.0 (avg: 24.4)About average
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Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
34.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
24.0 (avg: 12.3)Below average
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