Hill View House Aged Care Facility
WOY WOY, NSWFor-Profit160 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
73%
27%
Feeling safe
87%
13%
Follow-up on concerns
60%
40%
Food quality
47%
40%
13%
Having a voice
67%
27%
How the home operates
47%
53%
Independence supported
80%
20%
Staff are caring
87%
13%
Staff competence
60%
33%
Things explained clearly
60%
20%
20%
Treated with respect
93%
Total care minutes201 mins (target: 201)
Target
Registered nurse care minutes35 mins (target: 42)
Target
This facility delivers 201 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
8.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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