Heritage Northcote
NORTHCOTE, VICFor-Profit75 beds
3.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 1.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q2 2024
4.0Q3 2024
4.0Q4 2024
3.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
38%
46%
15%
Feeling at home
62%
15%
15%
Feeling safe
77%
15%
Follow-up on concerns
31%
38%
31%
Food quality
15%
38%
31%
15%
Having a voice
62%
31%
How the home operates
31%
46%
15%
Independence supported
46%
31%
23%
Staff are caring
69%
15%
15%
Staff competence
23%
62%
15%
Things explained clearly
38%
31%
23%
Treated with respect
62%
23%
15%
Total care minutes184 mins (target: 196)
Target
Registered nurse care minutes52 mins (target: 39)
Target
This facility delivers 184 minutes of hands-on care per resident per day. The government requires a minimum of 196 minutes, including 39 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
51.0 (avg: 24.4)Below average
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Unplanned weight loss
11.0 (avg: 5.8)Below average
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Falls
41.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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