Heathcote Health Low Care Service
HEATHCOTE, VICGovernment30 beds
5.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 4.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
5.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
67%
33%
Feeling at home
58%
33%
Feeling safe
83%
17%
Follow-up on concerns
58%
42%
Food quality
33%
42%
25%
Having a voice
67%
17%
17%
How the home operates
58%
42%
Independence supported
67%
33%
Staff are caring
75%
25%
Staff competence
50%
50%
Things explained clearly
58%
33%
Treated with respect
58%
33%
Total care minutes217 mins (target: 206)
Target
Registered nurse care minutes68 mins (target: 42)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 206 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
88.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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