Heathcote Health High Care Service
HEATHCOTE, VICGovernment12 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2024
4.0Q2 2024
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
75%
25%
Feeling safe
100%
Follow-up on concerns
50%
50%
Food quality
25%
25%
50%
Having a voice
75%
25%
How the home operates
75%
25%
Independence supported
50%
50%
Staff are caring
75%
25%
Staff competence
75%
25%
Things explained clearly
50%
50%
Treated with respect
75%
25%
Total care minutes239 mins (target: 222)
Target
Registered nurse care minutes54 mins (target: 45)
Target
This facility delivers 239 minutes of hands-on care per resident per day. The government requires a minimum of 222 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Falls
19.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
50.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
20.0 (avg: 12.3)Below average
AvgAvg