Graceland Manor
ELSTERNWICK, VICFor-Profit45 beds
0.0
Experience 0.0Compliance 0.0Staffing 0.0Quality 0.0
Overall Rating
0.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
0.0How residents experience daily life
Compliance(22% of rating)
0.0Meeting aged care quality standards
Staffing(22% of rating)
0.0Care minutes and staffing levels
Quality Measures(22% of rating)
0.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining3.0Q2 2025
4.0Q3 2025
0.0Q4 2025
0.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
33%
58%
Feeling at home
42%
42%
17%
Feeling safe
25%
75%
Follow-up on concerns
83%
Food quality
50%
42%
Having a voice
50%
50%
How the home operates
33%
50%
17%
Independence supported
42%
58%
Staff are caring
42%
50%
Staff competence
42%
50%
Things explained clearly
50%
42%
Treated with respect
58%
42%
Total care minutes205 mins (target: 212)
Target
Registered nurse care minutes53 mins (target: 43)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
12.0 (avg: 24.4)About average
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Falls
21.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
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