Frank Prendergast House
SUCCESS, WA73 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 4.0
Terminal illnessCaters for cultural, spiritual or ethical food requirementsDementia
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
50%
29%
21%
Feeling at home
36%
43%
14%
Feeling safe
71%
21%
Follow-up on concerns
43%
36%
14%
Food quality
21%
14%
57%
Having a voice
93%
How the home operates
50%
29%
14%
Independence supported
29%
57%
14%
Staff are caring
64%
21%
14%
Staff competence
29%
50%
21%
Things explained clearly
21%
43%
36%
Treated with respect
43%
50%
Total care minutes232 mins (target: 224)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 232 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
7.0 (avg: 24.4)Better than most
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
35.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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