Estia Health Tea Gardens
TEA GARDENS, NSWFor-Profit106 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
80%
13%
Feeling safe
80%
20%
Follow-up on concerns
53%
20%
20%
Food quality
13%
27%
40%
20%
Having a voice
73%
20%
How the home operates
60%
33%
Independence supported
93%
Staff are caring
87%
Staff competence
67%
27%
Things explained clearly
73%
13%
Treated with respect
87%
Total care minutes231 mins (target: 222)
Target
Registered nurse care minutes42 mins (target: 45)
Target
This facility delivers 231 minutes of hands-on care per resident per day. The government requires a minimum of 222 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
19.0 (avg: 24.4)About average
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Unplanned weight loss
11.0 (avg: 5.8)Below average
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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