Estia Health St Ives
ST IVES, NSWFor-Profit118 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
23%
46%
31%
Feeling at home
54%
15%
31%
Feeling safe
38%
46%
15%
Follow-up on concerns
38%
54%
Food quality
38%
38%
23%
Having a voice
23%
77%
How the home operates
23%
46%
31%
Independence supported
31%
46%
23%
Staff are caring
46%
54%
Staff competence
23%
31%
46%
Things explained clearly
15%
38%
46%
Treated with respect
31%
54%
15%
Total care minutes204 mins (target: 206)
Target
Registered nurse care minutes48 mins (target: 42)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 206 minutes, including 42 minutes delivered by registered nurses.
Pressure injuries
2.0 (avg: 1.2)Below average
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
29.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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