Estia Health Hervey Bay

URRAWEEN, QLDFor-Profit145 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Dementia
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

5 compliance issues on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

38%
54%

Feeling at home

46%
35%
19%

Feeling safe

58%
35%

Follow-up on concerns

35%
38%
27%

Food quality

19%
73%

Having a voice

62%
31%

How the home operates

27%
62%
12%

Independence supported

46%
38%
15%

Staff are caring

46%
42%
12%

Staff competence

31%
58%
12%

Things explained clearly

27%
50%
23%

Treated with respect

42%
46%
12%
Total care minutes214 mins (target: 212)
Target
Registered nurse care minutes46 mins (target: 43)
Target
Met both targets

This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.

Use of restrictive practices
13.0 (avg: 24.4)About average
Avg
Unplanned weight loss
9.0 (avg: 5.8)Below average
Avg
Falls
40.0 (avg: 31.5)Below average
Avg
Major injury from a fall
2.0 (avg: 2.3)About average
Avg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
Avg
Antipsychotic medication use
12.0 (avg: 12.3)About average
Avg