Estia Health Albury
THURGOONA, NSWFor-Profit80 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
60%
33%
Feeling safe
60%
33%
Follow-up on concerns
53%
33%
13%
Food quality
13%
47%
40%
Having a voice
93%
How the home operates
40%
60%
Independence supported
80%
13%
Staff are caring
53%
40%
Staff competence
33%
67%
Things explained clearly
27%
53%
20%
Treated with respect
40%
53%
Total care minutes211 mins (target: 209)
Target
Registered nurse care minutes39 mins (target: 43)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
8.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
10.0 (avg: 5.8)Below average
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Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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