Dellacourt
WEST ALBURY, NSWNot-for-Profit122 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
92%
Feeling safe
88%
12%
Follow-up on concerns
71%
29%
Food quality
12%
75%
12%
Having a voice
100%
How the home operates
62%
38%
Independence supported
71%
29%
Staff are caring
88%
12%
Staff competence
33%
62%
Things explained clearly
58%
33%
Treated with respect
75%
25%
Total care minutes186 mins (target: 207)
Target
Registered nurse care minutes44 mins (target: 42)
Target
This facility delivers 186 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
7.0 (avg: 24.4)Better than most
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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