Crossley House Hostel Inc
YARRAM, VICGovernment30 beds
4.0
Experience 4.0Compliance 4.0Staffing 5.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
58%
42%
Feeling at home
75%
17%
Feeling safe
92%
Follow-up on concerns
42%
50%
Food quality
58%
33%
Having a voice
92%
How the home operates
33%
58%
Independence supported
67%
33%
Staff are caring
67%
33%
Staff competence
83%
Things explained clearly
50%
42%
Treated with respect
67%
33%
Total care minutes251 mins (target: 186)
Target
Registered nurse care minutes89 mins (target: 39)
Target
This facility delivers 251 minutes of hands-on care per resident per day. The government requires a minimum of 186 minutes, including 39 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
11.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
AvgAvg
Falls
23.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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