Cooinda Village Inc
BENALLA, VIC
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
64%
29%
Feeling at home
86%
14%
Feeling safe
86%
14%
Follow-up on concerns
43%
43%
14%
Food quality
36%
36%
21%
Having a voice
79%
21%
How the home operates
64%
36%
Independence supported
93%
Staff are caring
93%
Staff competence
36%
57%
Things explained clearly
29%
57%
14%
Treated with respect
79%
21%
Total care minutes189 mins (target: 203)
Target
Registered nurse care minutes35 mins (target: 42)
Target
This facility delivers 189 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
42.0 (avg: 24.4)Below average
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
23.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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