Coffs Haven Residential Care Service
NORTH BOAMBEE VALLEY, NSW100 beds
4.0
Experience 4.0Compliance 5.0Staffing 1.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
1.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
80%
20%
Feeling at home
53%
40%
Feeling safe
87%
13%
Follow-up on concerns
60%
33%
Food quality
27%
53%
20%
Having a voice
100%
How the home operates
33%
60%
Independence supported
67%
33%
Staff are caring
53%
47%
Staff competence
53%
40%
Things explained clearly
73%
27%
Treated with respect
67%
33%
Total care minutes216 mins (target: 222)
Target
Registered nurse care minutes33 mins (target: 45)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 222 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
6.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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