Churches of Christ Lady Small Haven Aged Care Service
BENOWA, QLD72 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
5 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
80%
13%
Feeling at home
73%
13%
Feeling safe
87%
Follow-up on concerns
67%
27%
Food quality
67%
13%
13%
Having a voice
93%
How the home operates
47%
33%
20%
Independence supported
87%
13%
Staff are caring
80%
13%
Staff competence
60%
27%
13%
Things explained clearly
67%
13%
13%
Treated with respect
73%
13%
13%
Total care minutes227 mins (target: 225)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 227 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
26.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
30.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
4.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
14.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
3.0 (avg: 12.3)Better than most
AvgAvg