Churches of Christ Fair Haven Aged Care Service Hervey Bay
URRAWEEN, QLD78 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
80%
20%
Feeling safe
93%
Follow-up on concerns
47%
40%
13%
Food quality
47%
33%
20%
Having a voice
80%
20%
How the home operates
67%
33%
Independence supported
53%
40%
Staff are caring
80%
20%
Staff competence
53%
40%
Things explained clearly
60%
33%
Treated with respect
80%
13%
Total care minutes225 mins (target: 216)
Target
Registered nurse care minutes46 mins (target: 44)
Target
This facility delivers 225 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
15.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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