Charles Chambers Court
SURRY HILLS, NSWNot-for-Profit60 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
38%
54%
Feeling at home
38%
38%
15%
Feeling safe
38%
46%
15%
Follow-up on concerns
38%
54%
Food quality
46%
38%
Having a voice
54%
46%
How the home operates
46%
38%
15%
Independence supported
46%
46%
Staff are caring
46%
54%
Staff competence
38%
54%
Things explained clearly
46%
38%
15%
Treated with respect
38%
62%
Total care minutes140 mins (target: 164)
Target
Registered nurse care minutes35 mins (target: 34)
Target
This facility delivers 140 minutes of hands-on care per resident per day. The government requires a minimum of 164 minutes, including 34 minutes delivered by registered nurses.
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
21.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
23.0 (avg: 37.6)Better than most
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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