Charles Brownlow Retirement Village
HIGHTON, VICFor-Profit100 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
89%
11%
Feeling safe
89%
11%
Follow-up on concerns
61%
39%
Food quality
39%
56%
Having a voice
72%
28%
How the home operates
39%
61%
Independence supported
61%
33%
Staff are caring
94%
Staff competence
22%
78%
Things explained clearly
56%
39%
Treated with respect
94%
Total care minutes210 mins (target: 209)
Target
Registered nurse care minutes47 mins (target: 43)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
17.0 (avg: 24.4)About average
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Unplanned weight loss
1.0 (avg: 5.8)Better than most
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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