Catholic Healthcare Holy Spirit Croydon
CROYDON, NSWNot-for-Profit127 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
21 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
33%
Feeling at home
40%
40%
13%
Feeling safe
60%
13%
20%
Follow-up on concerns
67%
33%
Food quality
20%
40%
33%
Having a voice
73%
20%
How the home operates
33%
53%
Independence supported
67%
20%
Staff are caring
67%
20%
13%
Staff competence
27%
67%
Things explained clearly
67%
20%
13%
Treated with respect
80%
13%
Total care minutes231 mins (target: 228)
Target
Registered nurse care minutes46 mins (target: 45)
Target
This facility delivers 231 minutes of hands-on care per resident per day. The government requires a minimum of 228 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
33.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
31.0 (avg: 12.3)Below average
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