Bupa St Ives
ST IVES, NSWFor-Profit99 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 2.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
40%
13%
Feeling at home
47%
40%
Feeling safe
60%
27%
13%
Follow-up on concerns
27%
47%
27%
Food quality
13%
47%
20%
20%
Having a voice
60%
27%
How the home operates
40%
40%
20%
Independence supported
73%
20%
Staff are caring
60%
20%
20%
Staff competence
33%
40%
20%
Things explained clearly
33%
13%
40%
13%
Treated with respect
67%
33%
Total care minutes210 mins (target: 224)
Target
Registered nurse care minutes42 mins (target: 45)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
22.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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