Bupa Portland
PORTLAND, VICFor-Profit120 beds
3.0
Experience 3.0Compliance 4.0Staffing 2.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q1 2024
3.0Q2 2024
3.0Q3 2024
3.0Q4 2024
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
71%
29%
Feeling at home
57%
43%
Feeling safe
86%
14%
Follow-up on concerns
93%
Food quality
79%
21%
Having a voice
86%
14%
How the home operates
79%
21%
Independence supported
29%
57%
14%
Staff are caring
36%
64%
Staff competence
93%
Things explained clearly
50%
50%
Treated with respect
79%
21%
Total care minutes210 mins (target: 202)
Target
Registered nurse care minutes38 mins (target: 40)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
16.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
40.0 (avg: 31.5)Below average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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