Bupa Berwick
NARRE WARREN NORTH, VICFor-Profit120 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
Feeling at home
67%
20%
13%
Feeling safe
73%
13%
13%
Follow-up on concerns
67%
20%
13%
Food quality
47%
33%
13%
Having a voice
80%
20%
How the home operates
60%
27%
Independence supported
87%
Staff are caring
93%
Staff competence
67%
27%
Things explained clearly
40%
13%
40%
Treated with respect
73%
20%
Total care minutes214 mins (target: 210)
Target
Registered nurse care minutes45 mins (target: 42)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
13.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
32.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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