BSL Aged Care - Clifton Hill
CLIFTON HILL, VIC117 beds
5.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 5.0
DementiaTerminal illness
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
5.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
25%
31%
38%
Feeling at home
44%
31%
19%
Feeling safe
44%
31%
19%
Follow-up on concerns
50%
31%
12%
Food quality
19%
56%
19%
Having a voice
19%
38%
31%
12%
How the home operates
12%
31%
44%
12%
Independence supported
38%
44%
19%
Staff are caring
25%
50%
25%
Staff competence
19%
44%
25%
12%
Things explained clearly
19%
38%
25%
19%
Treated with respect
25%
44%
31%
Total care minutes255 mins (target: 210)
Target
Registered nurse care minutes55 mins (target: 42)
Target
This facility delivers 255 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
32.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
7.0 (avg: 12.3)About average
AvgAvg