Bolton Clarke Sutton Park
MELTON SOUTH, VICNot-for-Profit113 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
4 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
33%
60%
Feeling at home
13%
67%
20%
Feeling safe
53%
40%
Follow-up on concerns
20%
47%
33%
Food quality
47%
47%
Having a voice
40%
53%
How the home operates
13%
53%
33%
Independence supported
20%
60%
13%
Staff are caring
20%
73%
Staff competence
13%
60%
27%
Things explained clearly
47%
47%
Treated with respect
40%
47%
13%
Total care minutes218 mins (target: 221)
Target
Registered nurse care minutes52 mins (target: 44)
Target
This facility delivers 218 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
11.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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