Bolton Clarke Raffles
TWEED HEADS SOUTH, NSWNot-for-Profit98 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
28%
Feeling at home
78%
17%
Feeling safe
72%
22%
Follow-up on concerns
67%
28%
Food quality
22%
39%
33%
Having a voice
89%
11%
How the home operates
61%
28%
11%
Independence supported
72%
28%
Staff are caring
83%
17%
Staff competence
50%
50%
Things explained clearly
61%
17%
22%
Treated with respect
78%
22%
Total care minutes217 mins (target: 219)
Target
Registered nurse care minutes50 mins (target: 44)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
7.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
22.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
50.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg