Bolton Clarke Lexington Gardens
SPRINGVALE, VICNot-for-Profit98 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
60%
33%
Feeling at home
53%
47%
Feeling safe
67%
33%
Follow-up on concerns
40%
53%
Food quality
40%
40%
13%
Having a voice
80%
13%
How the home operates
53%
47%
Independence supported
73%
27%
Staff are caring
40%
60%
Staff competence
27%
67%
Things explained clearly
33%
47%
20%
Treated with respect
60%
40%
Total care minutes210 mins (target: 211)
Target
Registered nurse care minutes45 mins (target: 42)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
1.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
27.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
13.0 (avg: 12.3)About average
AvgAvg