Bolton Clarke Greenwood
NORMANHURST, NSWNot-for-Profit107 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
93%
Feeling at home
87%
13%
Feeling safe
93%
Follow-up on concerns
73%
20%
Food quality
67%
13%
20%
Having a voice
100%
How the home operates
80%
13%
Independence supported
87%
Staff are caring
80%
20%
Staff competence
80%
13%
Things explained clearly
73%
20%
Treated with respect
87%
13%
Total care minutes220 mins (target: 213)
Target
Registered nurse care minutes43 mins (target: 43)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 213 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
11.0 (avg: 24.4)Better than most
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Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
36.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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