Bolton Clarke Bayside (PKA - Bayside Residential Aged Care Facility)
BONNELLS BAY, NSWNot-for-Profit124 beds
3.0
Experience 4.0Compliance 4.0Staffing 2.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
48%
52%
Feeling at home
81%
19%
Feeling safe
81%
14%
Follow-up on concerns
48%
48%
Food quality
33%
57%
10%
Having a voice
86%
14%
How the home operates
29%
67%
Independence supported
48%
52%
Staff are caring
76%
24%
Staff competence
57%
43%
Things explained clearly
33%
62%
Treated with respect
76%
24%
Total care minutes216 mins (target: 221)
Target
Registered nurse care minutes43 mins (target: 45)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
11.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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Antipsychotic medication use
18.0 (avg: 12.3)Below average
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