BlueCross Cresthaven
MALVERN EAST, VICFor-Profit112 beds
4.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q3 2023
3.0Q4 2023
3.0Q1 2024
4.0Q2 2024
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
13%
20%
Feeling at home
53%
20%
20%
Feeling safe
80%
13%
Follow-up on concerns
20%
47%
33%
Food quality
13%
47%
40%
Having a voice
67%
33%
How the home operates
13%
60%
27%
Independence supported
27%
40%
27%
Staff are caring
60%
27%
13%
Staff competence
27%
47%
27%
Things explained clearly
27%
40%
33%
Treated with respect
60%
27%
13%
Total care minutes
Data not available
Registered nurse care minutes
Did not meet care minute targetsData not available
This facility delivers N/A minutes of hands-on care per resident per day. The government requires a minimum of N/A minutes, including N/A minutes delivered by registered nurses.
Care minutes trend