Bilyara Hostel

COWRA, NSWNot-for-Profit84 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

3 regulatory decisions on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

60%
20%
13%

Feeling at home

73%
13%
13%

Feeling safe

60%
27%
13%

Follow-up on concerns

40%
40%
13%

Food quality

20%
53%
20%

Having a voice

73%
27%

How the home operates

47%
27%
13%
13%

Independence supported

60%
27%
13%

Staff are caring

67%
20%
13%

Staff competence

47%
40%
13%

Things explained clearly

40%
27%
27%

Treated with respect

53%
40%
Total care minutes205 mins (target: 199)
Target
Registered nurse care minutes45 mins (target: 41)
Target
Met both targets

This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 41 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
Avg
Use of restrictive practices
17.0 (avg: 24.4)About average
Avg
Falls
35.0 (avg: 31.5)About average
Avg
Major injury from a fall
2.0 (avg: 2.3)About average
Avg
Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
Avg
Antipsychotic medication use
11.0 (avg: 12.3)About average
Avg