BaptistCare Maranoa Centre - Alstonville
ALSTONVILLE, NSWNot-for-Profit90 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
65%
24%
12%
Feeling at home
59%
41%
Feeling safe
94%
Follow-up on concerns
59%
24%
18%
Food quality
47%
35%
12%
Having a voice
88%
12%
How the home operates
24%
76%
Independence supported
82%
12%
Staff are caring
59%
35%
Staff competence
65%
29%
Things explained clearly
65%
18%
18%
Treated with respect
71%
29%
Total care minutes237 mins (target: 226)
Target
Registered nurse care minutes48 mins (target: 45)
Target
This facility delivers 237 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
33.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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